Questions, answered plainly.
The things people actually ask us — without the jargon, because nobody explained any of this to us either.
How do I order?
Call the branch you would collect from and tell them what you want. Parañaque (+63) 917 815 0122, Davao (+63) 917 175 6211. They will quote you, tell you what is on the shelf and set it aside. Prefer not to call? SMS or WhatsApp customer support on +63 976 244 99 88 — messages only — or send us a message on this site and we will come back within two business days. You can also message us on Facebook and we'll sort it out in chat. Outside Metro Manila or Davao? Find us on Shopee soon. Send us a message.
Why aren't the prices on the site?
Because we would rather quote you. What a ball or a paddle costs depends on how many you are buying, and volume for courts and clubs was always quoted rather than published — the rest of the range has joined it. Ask the branch or message us and you will have a figure the same day where we can. Nobody is asked to commit to anything to get one.
Do you ship?
Not yet. Every order is collected in store, at Parañaque or Davao — which is one reason the gear costs what it does: there's no courier fee hiding in the price. Courier delivery is planned for a later phase.
Where are you, and when are you open?
Parañaque: 8414-A Dr. A. Santos Ave., Brgy. BF Homes 2 — (+63) 917 815 0122. Davao: Door 4, Carlos II Building, Quimpo Boulevard, Matina — (+63) 917 175 6211. Both open Monday to Saturday, 8am–5pm. Walk in — no appointment needed. Those numbers take calls; the support number on the site is for SMS and WhatsApp.
How do I pay?
Two ways, both agreed with the branch. Pay at the counter when you collect — cash or bank transfer on the day. Or transfer in advance: the branch sends you the details and the exact amount, you send back the proof of payment, and they have it ready for you. No card, and nothing is charged by this website.
Can I buy on this website?
No — there is no cart and no checkout here. This site is where you see what we make and what is in each one; the order itself is a two-minute call or message to a branch. It is a small business with real shelves, and a person who can see the shelf is faster and more honest than a stock counter that updates once a night.
What's the difference between indoor and outdoor pickleballs?
Outdoor balls have more, smaller holes and weigh more, so they hold their line in wind. Indoor balls are lighter with fewer holes. Using an indoor ball outside is why your shots keep sailing. The PRIZMA Ray is built to the outdoor spec: 40 CNC-drilled holes, 26g, 74mm.
How long does a pickleball last?
The Ray is tested past 5,000 hits — the difference between buying balls every few weeks and buying them every few months. A ball is done when it cracks or the bounce goes dead.
Loose balls or the Box of 3?
Loose fills the bag — the same ball, by the piece. The Box of 3 is a printed box with a hang tab: protected, giftable, ready for a shelf.
Is the Spektra a beginner paddle?
It's a proper paddle that beginners can buy. A 16mm core for control, a carbon face, pressed as one piece so there's no seam to soften across a season — and priced so you don't have to earn it first. Most brands sell new players a starter set and save the real gear for later. We think that's backwards.
Do you do volume pricing for courts and clubs?
Yes — quoted, like everything else, and sharper the more you buy. Tell us how many courts you run, roughly how many balls you go through in a month, and which branch you would collect from. The first reply, within two business days, has your cost-per-session arithmetic in it, not a price list. Message us about volume.
Can I try the gear before buying?
A portable pad and net is coming to both branches, so you'll be able to hit with the paddle and the ball before deciding. Until then, walk in during store hours and see everything in person.
What's your return policy?
7 days from collection, exchange first. Full details on the returns page.